Question 1

Why is the actual storage capacity of the product slightly less than the volume written on the product specification?

Answer

All storage products will display a less memory capacity on a computer than stated. The discrepancy is resulted from the way flash memory and hard drive manufacturers calculate the megabyte of memory.
Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, when in fact the correct calculation is 1,024KBs. So, for a 8GB storage device, Windows will calculate it as having a capacity around 7.2GB. In addition, addlink will save partial memory capacity for firmware, software applications, data storage and maintenance.

Question 2

Why do I get a "The disk is write-protected" message when I transfer files to my SD card?

Answer

SOLUTION 1 - Unlock the memory card.
There is a Lock switch on the left side of the SD card. Make sure the Lock switch is slid up (unlock position). You will not be able to modify or delete the contents on the memory card if it is locked.
SOLUTION 2 - Toggle the lock switch.
If the lock switch is loose and moves easily It is likely the switch is sliding to the locked position as the card is placed in your host device. In this case the card will need to be replaced.

Question 3

What should I do if I cannot delete or format my SD/SDHC card due to write protection?

Answer

Please make sure that the write protection switch is on the correct position. If the problem still exists, please kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service.

Question 4

Why can't my digital camera use a higher capacity flash card?

Answer

Please contact the manufacturer of your digital camera to verify its maximum supported capacity.

Question 5

How come the files in my memory card are corrupted?

Answer

There are two main reasons for data corruption in a memory card.
Taking pictures or recording with a camera that is running low on batteries, or has an unstable power supply.
Removing the memory card from a device during a read/write operation. Please make sure that you have safely ejected your memory card before unplugging it from your device.

Also, please remember to format your memory card in the camera before using.

Question 6

How many number of pictures can I store in my card or device?

Answer

The following assumptions were made to calculate the number of images per card:
MP = 1,000,000 pixels
1MB = 1,000,000 bytes, 1GB = 1,000MB
TIFF image has 24 bit color depth, one of 16,777,216 colors per pixel
JPEG 100% Quality = Visually lossless JPEG compression with 1:10 ratio of RAW image
Photos - Compressed (JPEG 100% quality) Images per card.
NOTE: JPEG is the most common file format for consumer cameras.

Question 7

My card reader is not being detected, how do I troubleshoot?

Answer

SOLUTION 1 - Verify if minimum system requirement is met.
addling card readers support Windows Vista, Windows XP SP2 and Windows 2000 SP4, Windows 7.
NOTE: No additional drivers need to be downloaded for the card readers as they are native to the above mentioned supported operating systems. SOLUTION 2 - Verify the reader's status under Device Manager. STEP 1 - Connect the reader to the PC
NOTE: It is recommended that you plug your card reader to the back USB port on your PC to ensure that there is enough power from the USB port for the card reader to be detected properly. STEP 2 - Check under Device Manager
1. Right-click My Computer.
2. Select Manage.
3. On the left pane, click Device Manager.
NOTE: The card reader will appear in two places: Disk Drives and Universal Serial Bus controls as USB Mass Storage. If there is a yellow exclamation point (!) or question mark (?) next to the device, try to refresh the drivers. STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action, and then click Scan for hardware changes. STEP 4 - Verify if the reader is detected
1. Double-click My Computer.
2. Look for the card reader under Devices with removable storage. SOLUTION 3 - Try other USB ports.
A yellow exclamation point (!) under Device Manager usually means that the device is not receiving enough power. If the reader is not receiving ample amount of power from the USB port, it may not function properly. SOLUTION 4 - Change the drive letters
NOTE: The SDDR-89, SDDR-189, SDDR-289 reader should show 4 drive letters under My Computer.

Question 8

What the differences between speed ratings and speed class?

Answer

Rated Speed (e.g. 15MB/s, 30MB/s, etc.) is maximum speed of the card and also what you would expect to approximately see in typical usage of writing or reading files on the card. This measurement is pertinent to still photography, especially for taking pictures with high resolution and/or saving in RAW format where the files created are very large. The faster the card, the faster it can save the file and be ready to take another picture. You can really notice speed differences with high-megapixel DSLR cameras when using multi-shot burst mode. Still digital images shot on high-megapixel cameras should utilize fast data throughput (a large data pipe), higher speed cards for improved performance. Higher speed cards can also improve how fast you can transfer the files to and from the card and your computer. Speed Class is a minimum speed based on a worst case scenario test. The Speed Class is important for video mode or camcorders, where the device is actually saving a steady stream of data. The resolution and format of the video determines the amount of steady stream data. This translates to a minimum speed you need to guarantee that the video captured on the cards is recorded at an even, sustained rate with no dropped frames (which would result in lost data and choppy playback). Compared to high-megapixel photography, video doesn't need as big a data pipe because the video format is a smaller "fixed stream" that uses only a portion of the data pipe. But you do need a minimum guaranteed speed for the SDHC card that satisfies the requirement of the data stream. Your camera's specifications should state the minimum SDHC Class Rating required. Using a card without the proper class rating on a more advanced camera, such as a high-definition (HD) camcorder or Digital Single Lens Reflex (DSLR) camera with HD video record settings is likely to result in an error message indicating that video can only be recorded at a lower definition setting.