Welcome to addlink Support

External SSD Series

Compatibility

Can I use the P20 Portable SSD in the system with Windows, Mac , and Linux OS?


Yes. You can use the P20 Portable SSD on system with Windows 7 or higher / Mac OS 10.5 or higher / Linux OS.




Can I use the P20 Portable SSD with operating systems other than Windows, Mac OS, and Linux?


You maybe still can use the P20 SSD on other operating systems and devices, but we do not recommend using the P20 SSD with non-supported operating systems.




Can I use P20 SSD (with USB 3.2 Gen2 Type-C connector) to a system with USB2.0 Type A interface.


Yes. The P20 Portable SSD use a USB3.2 Gen2 Interface with a Type-C Connector. It is completely backward compatible with USB 3.1/3.0/2.0/1.1 Interface. In the box, it supplied with 2, a USB Type-C to USB Type-C (USB3.2 Gen2), and a USB Type-C to USB Type-A (USB3.2 Gen2). With the included cables, P20 is compatible with both type-c & type-A connectors for most computers and laptops.




Do I need any drivers when use addlink P20 SSD


No. You don’t need any driver.




The P20 SSD isn’t recognized by my computer.


1.Please check if the system support Windows 7 or higher / Mac OS 10.5 or higher / Linux OS. You can only use the P20 SSD on devices running Windows 7 or higher / Mac OS 10.5 or higher / Linux OS. We do not recommend using the external SSD with non-supported operating systems. 2.Try connecting the external SSD to another USB port. 3.Try a different computer. 4.Try to disconnect another USB device. 5.Make sure your computer supplies enough power for the P20 SSD. Do not use a USB Hub, extension cord or other USB devices together.





Speed

My laptop uses a USB 3.1 Gen2 (10Gbps) connector.  What’s the difference between USB 3.1 Gen2 and P20’s USB 3.2 Gen2?


The speed of USB 3.1 Gen2 and P20’s USB 3.2 Gen2 are the same. USB 3.1 Gen2 is an older specification. The performance also can achieve USB 10Gbps.




Can I use my USB cable to connect P20 Portable SSD?.


Yes. You can. However, the specification of USB cable will impact the P20 Portable SSD read/write speed. The best way is to use the cable from P20 accessory pack. Or If you want to use the cable prepared by yourself, please make sure that the specification of the cable can meet USB 3.2 Gen2 (10Gbps). To prevent from the specification is too old to meet the expected speed.




I think my portable SSD has low transfer speeds.


Actual speeds may vary depending on your Host system configuration, connector SPEC, P20 SSD configuration, cables, and adapter types.





Operating

When can I safely remove the Portable SSD from my computer.


The P20 Portable SSD is with a white LED. Never remove the P20 from a computer when its LED is flashing. A flashing LED signified that data is still being transferred. Removing the P20 during data transmission may cause data loss or drive damage. Safety Remove P20 SSD:





File System

Why is the P20 SSD set to exFAT by default?


The P20 Portable SSD is factory-formatted to exFAT file system in order to work out of the drive with most PCs. This allows the P20 to be instantly operable by most users. For the Compatibility exFat works with all versions of Windows and modern versions of Mac OS X but requires additional software on Linux. The exFat file system also get benefit from no realistic file-size or partition-size limits.. However, the P20 SSD is not hard-locked to any file system. If you want to use other file systems, please re-format your P20 Portable SSD.





Format

How to Partition and Format on Windows (8.1/10)?


1. Right-click on Start, the windows icon on the bottom-left of the screen, than click [Disk Management]. 2. The Disk Management Panel will display a list of available drives. Identify the drive that needs to be partitioned and formatted, and make sure that all critical data on this drive has been backed up elsewhere. 3. Right-click the [unallocated space]. 4. Click [New Simple Volume] 5. The [New Simple Volume Wizard] will open. 6. Click [Next] to process. 7. Enter the Volume size and Click [Next] 8.Assign the drive Letter and click [Next]. 9. Set the file system and click [Next]. 10. Click [Finish] to begin formatting the Drive.




How to Format on Mackbook?


Macbook have different OS version. You can go the link below to format a storage device on Macbook. https://support.apple.com/en-ca/guide/disk-utility/dskutl14079/20.0/mac/11.0




Before Partition and Format


[Caution] The Instructions are designed to help repartition and format an SSD. This process is data destructive and cannot be undone. "After this procedure all the data on drive will be lost!!!" addlink is not guarantee the data stored on the P20 SSD under any circumstances.





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