Question 1

Where can I download the addlink Toolbox software?

Accepted Answer

You can download the latest addlink Toolbox from the 'Download' section on this Technical Support page. This software allows you to monitor your SSD's health, check Total Bytes Written (TBW), and perform secure erases.

Question 2

How do I find my product Serial Number (S/N)?

Accepted Answer

The Serial Number is printed on the product label sticker found on the back or side of your SSD/Memory Card. It is usually a combination of letters and numbers required for RMA warranty claims.

Question 3

How do I update my SSD firmware?

Accepted Answer

Firmware updates are handled through the addlink Toolbox software. Install the software, select your drive, and click 'Firmware Update'. Ensure your data is backed up before proceeding, especially on critical AI workstation drives.

Technical Support

For product and technical issues, please contact us via our technical support email. You can also refer to our product support for solutions.

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